Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 December 2021

Melissa 9.6

We have had NOW at two different homes in two different parts of the country and in both places, their service and internet has been far beyond what competitors offer. Fast speeds, easy connection and setup, many ways to quickly get support when needed (email, chat, phone, tech appointments in the home) and they all speak to you like you are a valued customer. Just a very positive experience, at every interaction. Their technicians also know how to help set up all kinds of fa ...read more

Pros

Speed, Customer Service, Price, Competnence

Cons

None

21 December 2021

Logan Moodley 3.8

Very helpful staff. My issue is with inconsistent speed. This has been long term. Vodafone recommend having a technician check the aerial orientation and equipment. Farmside not prepared to do that. Advised to go elsewhere.

Pros

Good staff.

Cons

Customers not important.

21 December 2021

Jo 9

Love that this company is fully on-shore in NZ. Have found the quality of the service & equipment to be great. Recommended by me.

20 December 2021

Desmond 10

Just switched over to NOW. The whole process was simple, effortless and trouble free. I had a phone call from NOW support a couple of days prior to the changeover to ensure we were ready and they offered to send a technician round to help set up the modem. On the changeover day I only had one small issue which was sorted after less than 10 minutes on the phone.

Pros

The changeover was effortless and support was far better than expected

Cons

None

20 December 2021

Jeff Elkins 9.6

Having lost all phone and wifi on a Saturday, I started to go into withdrawal. However, a quick phone call on Monday soon had a cheerful, efficient technician there to promptly replace a non-working modem and all is now well with the world

Pros

Effective, efficient and prompt.

Cons

The after hours person I phoned on Saturday was hard to understand and useless

16 December 2021

steve 3

Yup saw the details from chorus about upgrading speed to 300 mbps. Checked and getting 20 checked again and again got up to 34 mbps. Getting time outs when going to other sites.
Just as soon as the year is up I'm off , never to come back. Thats vodafone, 2 degrees and slingshot out of the running.

Pros

cheap

Cons

doesnt work well

13 December 2021

Shawn 1.8

Was with them for a year. I was getting average fibre speeds of about 9Mb/s and constantly contacting help-desk. They would get speed back up to 70 to 100mb/s but then within 30 mins, speed would go back down to below 10. I thought they were scamming me. Will never use slingshot again, for anything.

Pros

None

Cons

Constantly Slow fibre speeds. Ineffective help desk

13 December 2021

Sue 1

We have been long time slingshot customers with no problems until moving to a new address.
Since having fibre installed at the new address we have had 3 months of nearly non existent internet.
We have had many phone calls between slingshot and us. Each time we speak to a different person who gets us to run the same tests, which don’t work because our internet doesn’t work.

Pros

Helpline people are polite .

Cons

Internet not useable

12 December 2021

John Hill 7

Signed up for $86 deal supposed to be fast has been very slow from the start very little help from Pulse, want to charge me $150 if i pull out of contract not impressed

Pros

None

Cons

still have ultra slow broadband

09 December 2021

Lynley Buchanan 5.8

Cannot reach these guys to report a problem tried various of their contact numbers and nobody answers - it just rings or plays music. Not even a number in-line or a time estimate. Just crap customer services as in nil customer services unless you do by email at their own convenience of when it suits them to answer you. So over this NZ style of customer service that will try in time another ISP.

Pros

Great at getting one on-board or was it back then when they had people to answer the phone request.

Cons

Crap service in ringing in. No phone numbers answered or if were went to music or just left ringing internally.

Showing 10 of 2277 reviews

Reliability

Speed

Support

Features

Value

Your review (up to 1000 symbols)

Pros (up to 300 symbols)

Cons (up to 300 symbols)

Latest Broadband Reviews

Leave a review of provider