Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

12 June 2018

Ness 4.6

Awful! Support terrible!

11 June 2018

Wayne Jamieson 7.2

Reliable but too expensive compared to other providers need to switch to get the deals

Pros

Reliable

Cons

Takes hours to try to talk to them charlotte service only way

08 June 2018

Wendy 10

Absolute awesome bunch, we changed to Now as Vodafone good as useless, Now came & installed the internet, phone made sure we happy before they left, WOW, they deserve our business

Pros

Good deal for money, on time for service, values the customer

Cons

None

08 June 2018

Pauline 9.8

Excellent prompt and local service.

Pros

Local. Actually talk with real people

Cons

None.

08 June 2018

Katherine Beech 9.4

I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.

Pros

Value for money I think my plan is one of the best around. I like dealing locally too.

Cons

none.

06 June 2018

Cassandra 9.6

We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!

Pros

Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendl ...read more

Cons

Ahhhh none!

05 June 2018

Matthew Hill 8.8

Moved from Cable internet to Fibre with Amuri.Net. Support staff really helpful and connection much quicker and more reliable

Pros

Very fast and reliable
Much better value than before

Cons

No bundled TV options or extras

05 June 2018

Michaela 10

I donΓÇÖt know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They donΓÇÖt even have hold music because you never have to hold! IΓÇÖve been with this company since the beginning so IΓÇÖm a fan.

Pros

Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.

Cons

No cons.

03 June 2018

Nick Regnault 4

Worked ok till fibre was laid in street. We did not switch to fibre. Connection failed repeatedly. Two degrees solution was to send out a linesman. Did this three times but problem still not fixed.

Pros

If you have a mobile plan they will give extra data to compensate.

Cons

Poor connection, up to customer to report fault and follow up. Never ring back. Reporting a fault never takes less than 30 mins. Never had a refund despite not having consistent service.

31 May 2018

Doron Amir 6.8

While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections

Pros

Fast fibre access when working

Cons

Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical ...read more

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